The Service Innovation Handbook

The Service Innovation Handbook PDF
Author: Lucy Kimbell
Publisher: BIS Publishers
ISBN: 9789063693534
Size: 15.76 MB
Format: PDF, ePub, Mobi
Category : Business & Economics
Languages : en
Pages : 240
View: 152

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Book Description: Shows how understanding user and customer experiences by analyzing ethnographic and big data, combined with exploratory prototyping, helps businesses design innovative services. Focuses on the early stages of a design project and discusses conceptual and practical challenges involved in creating service ecosystems that address organizational and societal issues. Includes examples from start-ups, big corporations, policy contexts and social innovation.

The Handbook Of Service Innovation

The Handbook of Service Innovation PDF
Author: Renu Agarwal
Publisher: Springer
ISBN: 144716590X
Size: 53.73 MB
Format: PDF, ePub
Category : Technology & Engineering
Languages : en
Pages : 842
View: 1607

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Book Description: Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service innovation. This book presents service innovation holistically and systemically across various service areas, including health, education, tourism, hospitality, telecommunications, and retail. It addresses contemporary issues through conceptual and applied contributions across industry, academia, and government, providing insights for improved practice and policy making. Featuring cutting-edge research contributions, practical examples, implementations and a select number of case studies across several growth service industries, this book also includes examples of failed service innovation attempts in order to demonstrate a balanced view of the topic and to make clear the pitfalls to be avoided. Culminating in a suggested step-by-step guide to enable service organization’s managers to understand and implement the concepts of service innovation and manage its evolutionary processes effectively, this book will prove a valuable resource to a wide reaching audience including researchers, practitioners, managers, and students who aspire to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. Includes endorsements from professionals in the field of service innovation.

The Handbook Of Innovation And Services

The Handbook of Innovation and Services PDF
Author: F. Gallouj
Publisher: Edward Elgar Publishing
ISBN: 1849803307
Size: 39.58 MB
Format: PDF
Category : Technology & Engineering
Languages : en
Pages : 832
View: 4334

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Book Description: 'This book represents a significant step towards dealing with the lacuna constituted by the inadequacy of the literature on the services. And, as such, it approaches its task from a variety of directions.' From the foreword by William J. Baumol, New York University, US 'The Handbook of Innovation and Services is an exceptional volume. Its contributors, including Faïz Gallouj, William Baumol, Jean Gadrey, and Pascal Petit, are among the major thinkers in both the fields of the economics of services and the economics of innovation. Selected topics include the "cost disease", services innovation in the global economy, social innovation in the services, and innovation and employment in services. The book, I am sure, will become a standard reference volume in both these fields in the ensuing years.' Edward Wolff, New York University, US This Handbook brings together 49 international specialists to address an issue of increasing importance for the world's post-industrial economies; innovation as it relates to services. Contemporary economies have two fundamental characteristics. Firstly, they are service economies in as much as services account for more than 70 per cent of the wealth and jobs in most developed countries. Secondly, they are innovation economies as recent decades have seen an unprecedented development of scientific, technological, organisational and social innovations. This Handbook expertly links these two major characteristics in order to investigate the role of innovation in services, an issue that until now has been inadequately explored and one that poses many theoretical and operational challenges. This comprehensive volume encompasses the views of eminent scholars from a range of disciplines including economics, management, sociology and geography, and draws on a number of different analytical and methodological perspectives. With its multi-disciplinary approach this Handbook will be an invaluable reference source for academics and students in the fields of economics, management and the geography of services and innovation. Public authorities and managers in the service sector will also find this book fascinating.

Defense Innovation Handbook

Defense Innovation Handbook PDF
Author: Adedeji B. Badiru
Publisher: CRC Press
ISBN: 1351686518
Size: 36.45 MB
Format: PDF, Docs
Category : Technology & Engineering
Languages : en
Pages : 432
View: 6452

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Book Description: Innovation is the lifeline of national development. This handbook is a collection of chapters that provide techniques and methodologies for achieving the transfer of defense-targeted science and technology development for general industrial applications. The handbook shows how to translate theory and ideas into practical applications. Experts from national defense institutions, government laboratories, business, and industry contributed chapters to this handbook. The handbook also serves as an archival guide for nations, communities, and businesses expecting to embark upon science and technology transfer to industry. Included are several domestic and international case examples of practical innovation. Since the dawn of history, nations have engrossed themselves in developing new tools, techniques, and methodologies to protect their geographical boundaries. From the crude implements used by prehistorical people to very modern technologies, the end game has been the same. That is, to protect the homeland. Even in times of peace, efforts must be made to develop new machinery, equipment, processes, and devices targeted for the protection of the nation. The emergence of organized nations and structured communities facilitated even more innovative techniques of national defense. Evolution, revolution, and innovation have defined human existence for millennia. From the Ice Age to the Stone Age, the Bronze Age, the Iron Age, and to the modern age, innovation, rudimentary as it may be in many cases, has determined how humans move from one stage to the next. This comprehensive handbook provides a clear guide on the nuances of initiating and actualizing innovation. Both the qualitative and quantitative aspects of innovation are covered in the handbook. Features: Uses a systems framework to zero in on science and technology transfer Focuses on leveraging technical developments in defense organizations for general societal applications Coalesces the transfer strategies collated from various sources and practical applications Represents a world-class diverse collection of science and technology development, utilization, and transfer Highlights a strategy for government, academia, and industry partnerships

Handbook Of Service Business

Handbook of Service Business PDF
Author: John R. Bryson
Publisher: Edward Elgar Publishing
ISBN: 1781000417
Size: 80.65 MB
Format: PDF, Mobi
Category : Business & Economics
Languages : en
Pages : 464
View: 6922

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Book Description: Service business accounts for more than 75 per cent of the wealth and employment created in most developed market economies. The management and economics of service business is based around selling expertise, knowledge and experiences. This Handbook co

Handbook Of Innovation In Public Services

Handbook of Innovation in Public Services PDF
Author: Stephen P. Osborne
Publisher: Edward Elgar Publishing
ISBN: 1849809755
Size: 24.95 MB
Format: PDF, ePub, Docs
Category : Business & Economics
Languages : en
Pages : 608
View: 1395

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Book Description: Innovation is a core issue for public services and is a key element of public services reform – particularly in this age of austerity where policymakers urge the need to 'innovate to do more with less'. This comprehensive and accessible Handbook explores the potential for creating efficient and effective public services. Leading researchers from across the globe review the state of the art in research on innovation in public services, providing an overview of key issues from a multi-disciplinary perspective. Topics explored include: context for innovation in public services and public service reform; managerial change challenges; ICT and e-government; and collaboration and networks. The theory is underpinned by seven wide-ranging case studies of innovation in practice. Taking the field forward and providing a baseline for future research, this highly unique and original Handbook will prove essential reading for academics, researchers, students, policymakers and practitioners across the fields of innovation, public policy, social policy and public management.

The Logistics And Supply Chain Innovation Handbook

The Logistics and Supply Chain Innovation Handbook PDF
Author: John Manners-Bell
Publisher: Kogan Page Publishers
ISBN: 0749486341
Size: 77.76 MB
Format: PDF, ePub
Category : Transportation
Languages : en
Pages : 280
View: 4148

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Book Description: The Fourth Industrial Revolution is now transforming logistics and supply chain industries. Consumer habits are changing fast and supply chains are having to adapt to meet the challenges created by this dynamic new environment. Traditional logistics operating models are under threat. Incumbent freight operators across the entire transport and warehousing spectrum have been forced to develop strategies to effectively compete with new start-ups. The Logistics and Supply Chain Innovation Handbook provides a comprehensive overview of all the major new technologies and business models currently under development and looks at this process of disruption in detail. The Logistics and Supply Chain Innovation Handbook covers many important topics, such as crowd sourcing and shipping, on-demand delivery, autonomous vehicles, automation in the warehouse, electric vehicles and alternative fuels. It provides readers with a straightforward and easy to understand assessment of these innovations and their impact on the industry. Online supporting resources include PowerPoints and sample case studies.

The Innovation Handbook

The Innovation Handbook PDF
Author: Adam Jolly
Publisher: Kogan Page Publishers
ISBN: 0749459204
Size: 34.88 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 334
View: 3108

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Book Description: Unique features, distinctive capabilities and exclusive know-how are the surest way to stay ahead of the market for any length of time. But the way these points of difference are created and commercialized is changing. The difficulty for most organizations is not in generating ideas, but in pursuing the right one at the right speed on the right scale. Alongside flashes of brilliance, innovation depends on combining strategic insight, inspired leadership, suitable funding, adept marketing, motivated teams and appropriate intellectual property in the right business model. In devoloping new products, or in modifying and enhancing existing ones, organizations will find themselves operating in a more effiecient market for ideas. Recognizing and using the creation and exploitation of ideas as an asset, they can bug and sell the commercial rights to an innovative product or service, allowing them more scope to specialize in what they know best and to add on any extra improvements from external sources. It also means they can generate extra income by selling their know-how for use in non-competing applications. The Innovation Handbook is divided into twelve key sections: the innovation premium, move up the value chain, forms of innovation, sources of innovation, new fontiers, the creative organiztion, an open search for ideas, commercialization models, IP fit for purpose, contract negotiation, funding innovation, when you are copied. Designed as a practical guide to the effective management of ideas and knowledge, this book is for leaders of organizations who want to move ahead of their competitors and offer new sources of value to their customers. Drawing on a wide range of experience and expertise in strategy, deisng, technology, brands, intellectual property, finance, marketing and management, it will discuss how to best combin an open search for potential winnders with procedures that capture, protect and enhance their full value.

A Guide To The Project Management Body Of Knowledge Pmbok Guide Fifth Ed Arabic

A Guide to the Project Management Body of Knowledge  Pmbok Guide     Fifth Ed   Arabic  PDF
Author: Project Management Institute
Publisher: Project Management Institute
ISBN: 9781628250008
Size: 60.84 MB
Format: PDF, Kindle
Category : Business & Economics
Languages : en
Pages : 587
View: 620

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Book Description: A Guide to the Project Management Body of Knowledge (PMBOK Guide) Fifth Edition reflects the collaboration and knowledge of working project managers and provides the fundamentals of project management as they apply to a wide range of projects. This internationally recognized standard gives project managers the essential tools to practice project management and deliver organizational results. A 10th Knowledge Area has been added; Project Stakeholder Management expands upon the importance of appropriately engaging project stakeholders in key decisions and activities. Project data information and information flow have been redefined to bring greater consistency and be more aligned with the Data, Information, Knowledge and Wisdom (DIKW) model used in the field of Knowledge Management. Four new planning processes have been added: Plan Scope Management, Plan Schedule Management, Plan Cost Management and Plan Stakeholder Management: These were created to reinforce the concept that eac

Innovating For Trust

Innovating for Trust PDF
Author: Marika Lüders
Publisher: Edward Elgar Publishing
ISBN: 1785369482
Size: 18.70 MB
Format: PDF, ePub, Mobi
Category :
Languages : en
Pages : 448
View: 6893

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Book Description: This book adopts a multidisciplinary approach to innovation, and argues that because innovation is always risky business, trust is an essential premise and outcome of successfully designing, developing and finally launching innovations. Each part of the book encompasses a different aspect of innovating for trust. It begins with the notion of trust, before covering the importance of trust in future thinking, business model innovation, service design, co-creation, the innovative organization and self-service technologies. It concludes with the importance of trust in commercializing innovations.